Pen Pal FAQ
What's happening when
25 people from the waitlist get Pen Pal early and try to break it.
Pen Pal launches, and Founder spots open to the waitlist first.
Questions
Does my case have the tag?
Cases shipped from December on have it built into the lid. Smart lids are available as an upgrade for your existing case. If you bought a case from October 1 on, we'll gladly mail you a tag to retrofit it, free of charge.
Does it tell me what dose to take?
No. Pen Pal is a logbook. It records what you enter and never suggests or changes a dose. That's your prescriber's job.
What if I don't have a case yet?
You can still use Pen Pal for $6.99 a month, which includes everything in MC Membership. With a case, Pen Pal is free, and Membership is $4.99 a month after your free trial. Shop cases
What happens after I join the waitlist?
A handful of short emails: a chance to join the beta in November, a heads-up before launch, and one on January 1 when Founder spots open. Unsubscribe anytime.
Which phones does it work on?
iPhone and Android, plus a web version for your laptop. Tapping the lid needs a phone with NFC, which almost every recent phone has. The QR code on the tag works with any phone camera.
Pen Pal is a logbook and doesn't give medical advice. Massive Customs isn't affiliated with any medication maker.
Patron and Backer purchases are fully refundable if Pen Pal does not launch. "Launch" means Pen Pal is available to download on the App Store and Google Play. The dates on this page are targets, not guarantees. A later launch is not grounds for a refund, as long as Pen Pal launches by June 30, 2027. If it hasn't launched by then, you can request a full refund at any time.