Shipping and Returns
Every product from Massive Customs is designed and produced to order here in Michigan. Because I manufacture everything in-house, each item is built specifically for you — not pulled from warehouse stock.
That means quality stays high and production stays intentional, but it also means orders require a short production window before shipping. Below you'll find clear information about processing times, delivery expectations, and how I handle returns if something isn't right.
Shipping
Please allow 3–5 business days for production before your order ships.
Once shipped, you’ll receive a confirmation email with tracking information.
- U.S. orders: 3–5 business days
- International: Delivery times vary by location
If you have a deadline or special request, reach out before ordering — I’m always happy to help when possible.
Returns & Exchanges
Because each item is made to order, returns are limited — but I stand behind my work.
Returns are accepted only if:
- The item arrives damaged
- The item is defective
- You received the wrong item
Please contact me within 7 days of delivery with:
- Your order number
- A brief description of the issue
- Photos (if applicable)
I’ll work with you to make it right — whether that’s a replacement or refund.
Non-Returnable Items
- Custom color orders
- B-Stock items
- Items damaged due to misuse, drops, or improper storage
- Cosmetic variations that do not affect function
Minor surface or color variations are normal due to the production process and do not impact performance.
Have a Question?
I typically respond within 1 business day.